For regular in store purchases: ALL kayak and paddle board (SUP) sales are FINAL. PADDLE BOARDS ARE NOT TO BE STORED IN DIRECT SUNLIGHT AS THIS WILL CAUSE DAMAGE THAT IS NOT COVERED BY WARRANTY. Refunds are given on NEW, UNUSED, merchandise in it's original packaging within 7 days of purchase. West Coast Kayaks does not manufacture or warranty any products.
For Sales Orders and Special Order Items: Ordered items are to be prepaid and are non returnable or cancellable.
For Layaway or Items purchased for pick up at a later date: Layaway Payments are considered abandoned and forfeited 90 days from the date of the last payment. Cancelled layaways (within 90 days of last payment) will be MAILED a refund check MINUS 15% restocking/ holding fee 30 days after the cancellation.
For more information regarding returns and refunds please contact West Coast Kayaks directly.